Connecting in Hong Kong by Stuck in Customs
Unless you’ve been under a rock you know the uproar from travellers passing through US airport security has been at a fever pitch in recent weeks. Jon Gruber has probably the most startling stories linked up at Daring Fireball. All the related articles are worth the read to gain insight into what’s happening.
There’s an honest debate to be had about how far we need to go to secure our safety. However, going through the screening myself last weekend at JFK International the one thing that crossed my mind was what UX folk like myself can take away from the security flow at most airports.